Biometrics Application Support Engineer

Company details

Our client is an innovative provider of award-winning biometric identity assurance software products and services focused on meeting the needs of governments and large commercial organizations worldwide.

You strive to improve capabilities, pick up and champion new technology and programming languages, apply best software development practices, look to add value and innovate?

In that case we need you in Belgrade on the position of 

Biometrics Application Support Engineer


The Customer Support team will provide high quality customer support through the performance of triage and troubleshooting, log file analysis, software delivery, ticketing administration, sample app SDK testing, and processing third party and company’s license requests. This is a challenging and expansive role that provides exposure to many different technologies and opportunities for career development into deeper mobile application, frameworks, or software development (SDK) related roles. In addition to remote assistance and troubleshooting, there may be occasional requirements for on-site product installation, performance improvement, or training delivery.

Duties and Responsibilities

  • Triaging new support incidents, testing biometric sample applications with our Android SDK and iOS SDK, and providing customer solutions either directly or via escalation processes
  • Maximizing customer satisfaction on application development issues by understanding customer’s needs, consulting with the software development team, and providing technical solutions
  • Support readiness testing of new product releases, its documentation, SDKs and sample apps
  • Delivering and tracking Digital On-boarding software releases and documentation to customers
  • Building customer reference environments in AWS using the sample mobile apps
  • Authoring, publishing and updating knowledge base articles and web content
  • Tracking and managing the company and third-party software licenses
  • Administer and improve Customer Support Portal and other business tools


  • Mobile device integration testing or SDK experience
  • REST and SOAP based web services
  • Linux competence (preferably Red Hat Enterprise Linux or variants)
  • MS Windows Server competence (basic usage and administration tasks)
  • Experience of operating and maintaining Java based infrastructure, in particular, familiarity with diagnosing and resolving JVM related issues and interpreting Java error messages
  • Bachelor’s Degree in Computer Science, Information Technology or related field
  • 2 years experience in a similar role preferred


Any of the following is a plus:

  • iOS App development (XCode IDE, Swift language)
  • Android App development (Android Studio, Java)
  • AWS and its various services (EC2, RDS, VPC, S3, Route53)
  • SQL knowledge and DB administration (Oracle, Microsoft)
  • Server side Java development, including SOAP and/or RESTful web services, Hibernate, Spring
  • Understanding of TLS/SSL, Apache Tomcat, and security certificates.
  • Understanding of common network protocols and services (DNS, HTTP, SSH, SMTP, LDAP)
  • Familiarity with at least one source code management system. (Preferably Git or SVN)

Employment Conditions

  • An opportunity to work in the growing world of biometric and identity management technologies
  • The chance to be part of an established & successful product development team
  • Competitive compensation & benefits
  • Flexible working environment
  • Very balanced work/life schedule for you and your family
  • Possibility to travel abroad and much more

Contact Information

Kristina Nikolić


+381 60 37 222 17

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