System Engineer

Company details

Our client is an innovative provider of award-winning biometric identity assurance software products and services focused on meeting the needs of governments and large commercial organizations worldwide.


You want to learn about biometric verification and work with the latest generation smart phone technologies? Interested in learning new platforms and new technology?


In that case we need you in Belgrade on the position of

System Engineer


The purpose of the role is to provide and maintain technical support for our client’s staff and IT infrastructure including firewalls, web servers and systems in Dublin and remote locations for all users – up to 150 users.


Duties and Responsibilities

  • Provide onsite management of IT infrastructure to include network devices, iSCSI storage, VMware hosts, wireless devices
  • IT security responsibility to include daily review of security logs, maintaining patch level of systems & devices, stay current on technology and security topics and recommending enhancements to security practice
  • Provide onsite technical support to users
  • Support and configure new hires through the on boarding process
  • Provide technical support as required for various projects and new business
  • Install, configure, and support the LANs, remote users, and Internet systems
  • Maintain network and workstation/ hardware and software
  • Responsible for laptops/tablets/mobile devices and any future technological device support and security
  • Liaise and coordinate with internal or external IT Support functions in other locations
  • Update & create support documentation and helpdesk knowledgebase
  • Work with your manager to plan for the annual IT budget in your region


  • Minimum of 5 years experience that demonstrates strong IT infrastructure skills (networking, servers, desktops, laptops)
  • BA (Honours) in a relevant Information Technology program
  • Relevant work experience within a software company in a similar role
  • Direct experience with ISO27001 preferred
  • IT or security certifications (such as Network+, Security+, CISSP) highly desirable
  • Solid understanding of the OSI model
  • Experience with hands-on Active Directory implementation and management
  • Telecoms (mobile and desk phones) and videoconference support and vendor management
  • Router, switch and firewall maintenance, to include VPN support
  • Hardware asset lifecycle management
  • Proven decision-making experience, ability to work without daily supervision and be autonomous
  • Excellent English verbal and written communication skills
  • Ability to meet deadlines and achieve measures and goals
  • Ability to maintain high levels of confidentiality

Employment Conditions

  • An opportunity to work in the growing world of biometric and identity management technologies
  • The chance to be part of an established & successful product development team
  • Competitive compensation & benefits
  • Flexible working environment to create a very balanced work/life schedule for you and your family
  • Possibility to travel abroad and much more!

Contact Information

Kristina Nikolic


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