Global IT Service Manager

Company details

Our client is a consulting and software-development company with more than 20 years long reputation of providing optimal solutions to the prominent customers in financial sector.

For their team in Belgrade, they are looking for a: 

Global IT Service Manager

Duties and Responsibilities

  • Ownership of the IT Service Management processes
  • Supporting, managing and optimizing internal service delivery readiness
  • Relationship to the 3rd party vendors and partners and internal delivery teams
  • Relationship to the business (Organize day-to-day service delivery)
  • Reporting on service delivery activities
  • Participation in vendor selection processes
  • Financial management


  • Bachelor or Master Degree in Computer Science, Engineering or a related discipline with an information technology focus, or relevant experience within the industry
  • Minimum five years of experience in IT Service Management implementation projects, ITSM roles and IT team lead roles
  • Expert ITIL knowledge with experience in practice and ITIL certification
  • Experience in creating process documentation, guidelines and operational procedures
  • Experience in managing Service Delivery teams
  • Experience in IT contract negotiations and setting Service Level Requirements
  • Experience in project management is desirable
  • High degree of flexibility and ability to work with employees at all levels of the organization with diverse backgrounds
  • Good skills in reporting and follow-up
  • Presentation skills and communication to senior stakeholders, ability to balance the long-term "big picture" and short-term implications of decisions
  • Very good strategic, solution and cost-oriented thinking
  • Analytical in approach to problem solving with a focus on managing in a team environment with attention to results and with a sense of urgency
  • Strong desire to drive change, and ability to adapt to change quickly. Strong consulting skills (relevant/technical); recognized as a thought leader within the company
  • Fluency in English
  • Relevant industry certifications are highly desirable

Employment Conditions

  • Multinational and multicultural working environment
  • Competitive salary
  • Offices in downtown Belgrade
  • Additional health insurance

Contact Information

Vanja Mihailovic


+381 60 37 222 16

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